Open the 
Microsoft Dynamics CRM Cases window.
Shows information about the cases in Microsoft Dynamics CRM for the account that is coupled to the Microsoft Dynamics NAV customer.
The information that is displayed in this window is taken from Microsoft Dynamics CRM.
To modify an existing case, select the case in the list, and then on the Home tab, in the Dynamics CRM group, choose Case.
For information about Microsoft Dynamics CRM cases, see Create and manage a case.
For more information about coupling a Microsoft Dynamics CRM account to a customer and working with Microsoft Dynamics CRM cases in Microsoft Dynamics NAV, see How to: Work with Microsoft Dynamics CRM Account Information.
 Tip |
|---|
For more information about how to navigate in the user interface, see Work with Microsoft Dynamics NAV. For more information about how to find specific pages, see Search. |